What are the Venues Terms & Conditions?
What is the venue's smoking policy?
What is the ID Policy for AMG Venues?
What is Challenge 21 & Challenge 25?
Can I buy food at the Venues?
Can I bring food & beverages into the venue?
Can I book tickets directly with the Venue?
Do the AMG venues have access for disabled people?
How do I book disabled tickets?
I need to collect my tickets for the show, where do I go?
I have a Ticketfast ticket(s) what are they?
What do I need to bring with me to collect tickets?
Is there a dress code for events at AMG Venues?
Are there cloakrooms at the venues.
What do I do if I lose my cloakroom ticket?
What time do the doors open / the show finish?
I have left an item in the cloakroom / lost items at an event what do I do?
What time does the main band go on stage / who are the support acts?
Is there an age limit for concerts?
I have seated tickets, can I stand & dance?
What are the rules on bringing Prescription Drugs & Medication to Venues?
What should I do if I have an issue whilst at a show?
Can I leave the venue to go to the shops / cash machine etc?
Will there be strobe lighting during a show?


Q: What are the Venues Terms & Conditions?
A: Terms and conditions can be found on the reverse of all tickets and on the bottom of home printed tickets.

These can be viewed by clicking this here

Crowd surfing and the throwing of drinks are strictly prohibited in all the venues and those who do this will be ejected without a refund.

Q: What is the venue's smoking policy?
A: In line with the law, all of our venues are non smoking.

Smoking is not permitted in any area within our venues. As a result of customer demand, AMG Venues have dedicated smoking areas which are accessible from a certain time at many of the events.

Please note Smoking Areas are not opened until the majority of customers are in and approximate times are specified by the venue which are subject to change.

Some venues will ask for ID to enter smoking areas, therefore if you appear to be under 18 please be aware of this.

Q: What is the ID Policy for AMG Venues?
A: Anyone who looks to be under the age of 21 years will be challenged to prove their age to buy alcohol. The venues operate Challenge 21.

From 1st October 2011 Bristol & Glasgow venues will operate Challenge 25 in line with council ruling.

Management have the right to and will refuse admission to any customers who have consumed alcohol prior to arriving at the venue and who cannot provide valid ID proving that they are over 18 years old.

Accepted forms of ID are: Driver's license (full or provisional), or a Passport (valid).

Q: What is Challenge 21 & Challenge 25?
A: If you are lucky enough to look under 21, you will be asked to prove that you are over 18, when you purchase alcohol.

Challenge 25 is the same principle as challenge 21. All customers who look under the age of 25 will be required to provide ID when purchasing alcohol.

If you are under 18 you are committing an offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age may be ejected without a refund.

Only acceptable forms of proof are accepted. These are listed under the ID policy.

Q: Can I buy food at the Venues?
A: The bars at some of the venues do stock snacks however we advise you to eat before arriving at the venue.

Q: Can I bring food & beverages into the venue?
A: No food or beverages should be brought to the Venues; these will be removed on search and confiscated. This includes sweets & chewing gum.
Should you require the items for medical reasons please make this known to the security personnel on the front door who will contact the Duty Manager & medical personnel to discuss this in private.
Alternatively if possible contact the Venue via email in advance of the show. Free drinking water is available on request at bars throughout the venues.

Q: Can I book tickets directly with the Venue?
A: All tickets should be purchased through one of the recognised outlets or in person at the venue box offices, opening times can be found on the relevant venues website.

Tickets can not be purchased over the phone directly with the venue (except disabled access for some venues)

For non received, lost or stolen tickets please contact the outlet that the tickets were booked through and not the O2 Academy Venues.

BEWARE OF SECONDARY TICKETING (Touts, eBay, etc).
Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent.

A list of official ticketing agents can be found on the websites, these include, TicketWeb, Ticket Master, SEE Tickets, Ticket Line and Star Green.

Q: Do the AMG venues have access for disabled people?
A: All our main venues have a form of access for disabled patrons. Academy 2 venues may differ due to the building format. Where possible we have installed ramps, lifts, toilets and designated viewing areas for disabled patrons.

Please contact each venue directly to find out about the facilities they have available as all venues are different.

Q: How do I book disabled tickets?
A: Each venues location for disabled access differs please check with the venue in advance for more details on their facilities.

To purchase disabled tickets to events at O2 Academy Brixton, O2 Academy Birmingham, O2 Academy Glasgow, O2 ABC Glasgow, O2 Academy Leeds, O2 Academy Liverpool and O2 Shepherds Bush Empire please call or email the venue direct. Bookings can be taken from 11am – 5pm Monday to Friday and are on a first come first served basis. Each venue has a designated area for disabled patrons which can be limited and can sell out on some shows. If you have not booked through the venue they may not be able to accommodate your request or the full party you are attending with if you just turn up, should you contact them prior to the event arrangements may be able to be made but there are no guarantees.

For all other venues: A standard ticket should be purchased through one of the official ticketing outlets.

Once purchased, please contact via phone or email the specific venue (details can be found on their website) with any requirements so the appropriate provisions can be made.

If a customer does not contact the venue, access to the disabled access area can not be guaranteed, so please contact the venue immediately after purchasing a ticket.

A limited number of carer tickets are available for those that require assistance at the venue. Please note carers are required to assist the person they are with in an emergency and must be fully competent.

It is recommended that you contact the venue within the week prior to the show if there are any queries or information that would be useful to the venue / needed on the night.

Q: I need to collect my tickets for the show, where do I go?
A: When purchasing tickets if you have selected the Box Office option your tickets will be available for collection from the box office at the venue on the night of the show after the door have opened. Please refer to the venues website for box office times.

Q: I have a Ticketfast ticket(s) what are they?
A: A ticketfast ticket is sent to you via email and must be printed off at home clearly on paper and presented at the door on the night of the show.

When this option is selected you will receive an order confirmation email and then a second separate email with pdf attachment which is your ticket(s) to be printed. Each individual ticket must be printed off (if more than one is purchased).
Please do not print the same one multiple times.

Unfortunately Ticketfast / e-tickets can not be accepted displayed on any touch screen device.

Q: What do I need to bring with me to collect tickets?
A: To collect tickets from the box office you will need to have a copy of the order confirmation, ID and the card used as payments for the tickets.

If you are collecting a ticket(s) and you are not the person whose card was for the purchase, please ensure you bring with you a signed letter of authorisation from the card holder which details your name and the last four digits of the card used to purchase the tickets.

Q: Is there a dress code for events at AMG Venues?
A: There are no restrictions with regards to clothing at most events and venues, however if wearing a hat, hoody or bike helmet you may be asked to remove these prior to entry and that they be deposited in a cloakroom.

Some venues do not allow football colours and some items of fancy dress may be confiscated. Glasgow club nights do have dress codes, please check with the box office prior to attending.

Q: Are there cloakrooms at the venues.
A: All venues have cloakrooms, the cost is per item. If you are bringing a bag bigger than a ladies handbag and items such as motor bike helmets, backpacks etc with you we request that these are left in the cloakroom.

Q: What do I do if I lose my cloakroom ticket?
A: No item will be given out without the matching ticket being presented. If you have lost your ticket you will be asked to wait till the end of the event to collect your belongings.

Q: I have left an item in the cloakroom / lost items at an event what do I do?
A: Please contact the venue directly with a description of the missing item, date of the show and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item.

The venues keep items for a maximum of 2 weeks in busy periods, after this period they are passed to local charity shops. Valuable items may be held for a longer period.

Items such as passports etc are handed to the police if not collected within the time frame.

Q: What time do the doors open / the show finish?
A: For the majority of shows the doors open at 7pm with a curfew of 11pm. On nights when there are club events after a gig the curfew can be 10pm or 10:30pm.
Door opening times will be printed on the tickets.
Late night events start and finish times differ and details will be on the tickets and the venues websites

Q: What time does the main band go on stage / who are the support acts?
A: Show times & support acts will be listed on the venue website & social networking pages as and when they are known to the venue.

Normally this is not known until the day of the show. When calling some venues there is an option to listen to show times these are updated as and when information is known.

All times and support acts listed are subject to change and are to be used as guidance only.
Do not use the stage times listed to make travel arrangements.

Q: Is there an age limit for concerts?
A: The general ruling for AMG Venues is that anyone under 14 years old must be accompanied by an adult (over 18).
O2 ABC Glasgow does not permit anyone under 14 to enter, and under 16s must be accompanied by an adult (over 18).
Due to the sound levels & crowd profiles at shows Academy Music Group Venues restrict the age of those attending to children aged 8 & over. We strongly discourage bringing any child under the age of 8 to shows unless agreed in writing with the Venue Management prior to the show.

The Venue Management have the right to refuse entry without a refund.

Children attending shows should have appropriate ear protection provided by their legal guardian. The Venues do not provide suitable protection for younger patrons.

All under 14s must be accompanied by a competent person over the age of 18 and where available at a venue seated in the balcony / seated area.
An adult over 18 can accompany no more than 2 children under 14.
To attend a show unaccompanied you must be over the age of 14.
Children who appear to look under the age of 14 that arrive at a show and cannot prove they are 14 or over may be refused entry depending on the type of show.
This decision will be made by the duty manager.
Parents will be called to collect their child if the show is not suitable for the person to attend unaccompanied. No refund will be given in this instance.

Some events are Over 18s and in some cases over 21s with no exceptions.
Please ensure you read all the show details prior to booking.

Q: I have seated tickets, can I stand & dance?
Patrons with tickets in areas with seats area are to be remained seated at all times. Security staff are instructed to ensure people in these areas are seated throughout the show to ensure an un obstructed view and for health & safety. Failure to comply with any requests during a show may result in ejection without a refund.

Q: What are the rules on bringing Prescription Drugs & Medication to Venues?
A: We discourage bringing medication to the Venues; however do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies:

• Sealed packaged prescribed medication of a small quantity are permitted.
• Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the Medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required.

Please be aware that evidence may be requested by security or the medic on entry. You may also be requested to speak with the Duty Manager.

A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the Senior Duty Manager & the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.

Q: What should I do if I have an issue whilst at a show?
A: If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a Duty Manager immediately during the show and the issue will try to be resolved.
Complaints after an event should be sent in writing (via email) directly to the Venue’s enquiry address listed on their website or alternatively to the Operations Department details are listed under the contact option on the Academy Music Group website.

Q: Can I leave the venue to go to the shops / cash machine etc?
A: Once you have entered a venue there will be no pass outs and no re-admittance. Should you leave the venue for any reason you will not be readmitted and no refund will be given.

Q: Will there be strobe lighting during a show?
A: Some shows will contain strobe lighting, signage will be up in the venues to advise of this. Should you have an issue please speak to a member of staff on the night.

© 2011 Academy Music Group Limited - All Rights Reserved